At Marakumi Casino, we are committed to providing a safe, enjoyable, and responsible gaming environment for all of our players. We recognize that while gaming can be an entertaining and thrilling activity, it can also lead to harmful behavior for some individuals. Our Responsible Gaming Policy is designed to promote healthy gaming habits and provide resources for those who may need support.
- Commitment to Responsible Gaming
We are dedicated to offering an entertainment platform that prioritizes the well-being of our customers. We aim to ensure that players engage with our casino offerings in a responsible and enjoyable manner, without it interfering with their personal, social, or professional life. - Age Verification
Underage gambling is strictly prohibited on our platform. Players must be 18 years or older, or the legal age for gambling in their jurisdiction, whichever is higher. We use a thorough age verification process to ensure that only those who are legally permitted to play can access our site. - Self-Exclusion Options
We understand that some individuals may need a break from gambling, or require additional control over their gaming activities. To support this, we offer several self-exclusion measures, including:
- Temporary Self-Exclusion: Players can choose to exclude themselves for a specific period (e.g., one week, one month).
- Permanent Self-Exclusion: If needed, players can opt for a permanent exclusion from the platform.
During this period, players will be unable to access their accounts, and any deposits, wagers, or withdrawals will be blocked.
- Deposit Limits
To help players maintain control over their gaming, we offer the ability to set daily, weekly, or monthly deposit limits. This feature allows players to manage their spending and ensure they are gambling within their financial means. - Loss Limits
In addition to deposit limits, players can set loss limits on their accounts. This ensures that players do not lose more money than they are comfortable with, helping them manage their overall gaming experience responsibly. - Reality Checks
We provide regular “reality check” reminders, notifying players of the time they have spent on the platform. This allows players to assess their gaming sessions and decide whether to continue or take a break. - Game Time Awareness
We encourage players to track their gaming activity. Players can monitor their playing time and set time limits for each session. We believe that maintaining an awareness of time spent gambling is a key part of responsible gaming. - Encouraging Players to Seek Help
If gambling is no longer fun or becomes problematic, we encourage players to seek assistance. We partner with various organizations that specialize in providing support for those who may be affected by problem gambling. Some of the resources we recommend include:
- National Gambling Helpline (country-specific)
- Gamblers Anonymous
- Gambling Therapy
These organizations offer confidential support, counseling, and resources for individuals who need help with problem gambling.
- Third-Party Tools
We work with reputable third-party tools and services to assist players in maintaining responsible gaming habits. These tools provide additional layers of protection, such as blocking access to gambling websites or tracking and limiting gambling behavior. - Promoting Balanced Gaming
At Marakumi Casino, we take a proactive approach to promoting healthy gaming. We strive to offer a balanced experience where players can enjoy their favorite games without the risk of excessive gambling. We promote responsible advertising, game design, and offer clear guidelines about time and money limits to ensure our players can enjoy gaming safely. - Privacy and Confidentiality
We respect the privacy of our players. All personal information, including self-exclusion and account limits, will be handled with the highest level of confidentiality and security. Our commitment to privacy ensures that sensitive data is protected. - Employee Training
All of our staff are trained to recognize the signs of problem gambling and are equipped with the knowledge to offer support and direct players to appropriate resources. Our customer service teams are available to answer questions and assist players in setting up responsible gaming features. - Our Responsibility
We believe that the gaming experience should always be enjoyable. If we identify a pattern of harmful behavior or a player requests assistance, we will take appropriate action to limit their access to our services. We are committed to continuously improving our responsible gaming measures and practices.